Shipping Policy

You can trust that your order will be quickly processed and safely delivered. When you place an order we will estimate delivery based upon the availability of your item(s), shipping method to be used and your shipment's destination.

Special/Custom Orders

We require a deposit of 50% on all furniture and "special orders", and require the remaining balance paid in full when the order is scheduled to leave our premises or the premises of the manufacturer order was placed with. We can/will delay shipment to our customers if the time frame is reasonable and our warehouse space permits. This would be determined on a case by case basis. Orders that exceed this policy and/or time frame would incur storage charges.

Freight Delivery

Many large and heavy items are delivered by our Truck Carriers. These items will be shipped by a motor freight carrier and will be unloaded by the driver to the driveway of your home or entryway of your apartment building. A delivery agent will call you to schedule your delivery. Truck Deliveries of custom orders may require 2 or more weeks to schedule delivery to low traffic areas. Truck Delivery charges are based on the weight of the product(s) being shipped (this includes "pallet weight"), fuel surcharge, distance and assembly if deemed necessary. Your exact freight charges will be quoted at time of purchase.

White Glove Service is required by certain manufacturers. Charges will be estimated and given to you at time of purchase. White Glove service is provided by one of our carriers. The furniture is assembled in place and boxes are removed and disposed of. Customers will be contacted by delivery company with delivery time frames two days ahead of delivery date.

“XPO Logistics will reach out to the consignee once the order arrives at the delivery terminal. A scheduler will call and coordinate a date when XPO has a truck in their zip code area. Then, the evening prior to the delivery date, XPO will send an automated call to the customer which confirms the agreed upon delivery date and also provides the 4 hour time frame.” Validated by our White Glove Delivery Service!

Important: When accepting freight delivery, you MUST count the number of boxes/pallets you are signing for. You also should make every effort to inspect your items before signing for them. If it is not possible to inspect each item at delivery, make a visual inspection and note any potential damage on the Packing Slip. Note ANY potential damage when you sign (you may also sign "Pending Inspection" to help protect your purchase). This is critical. When accepting delivery from manufacturers, we inspect them in the same way. Then when the Freight Company picks up from us they are contracting to deliver our products, undamaged, to our customers. Should your purchase arrive damaged, that is then the responsibility of the Freight Company, and any/all claims would be submitted to them. "Be Proactive"- take a few minutes to make sure your purchase arrives in the same condition that it was when shipped to you.